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A. Customers are describing a problem. Listen and choose the correct answer.

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B. Listen again. Are these statements true or false? Choose the correct answer.

1   The clerk asks the customer to come back tomorrow.
2   The clerk asks for the receipt.
3   The customer has to bring the briefcase back in a few days.
4   The customer should call the clerk by tonight.
5   The clerk asks the customer to fill out a form.
 The customer needs to show the clerk the guarantee.